Information We Collect

We collect information you provide directly to us when you create an account, contact us, or use our financial services. This includes your name, email address, phone number, and business details.

• Personal identification information (name, email, phone number)
• Business information and financial data you choose to share
• Communication preferences and service interactions
• Technical information about your device and browser
• Usage data and platform interaction patterns

How We Use Your Information

Your information helps us provide personalized financial guidance and business solutions. We use data to understand your needs better and deliver relevant insights that can genuinely help your business grow.

We never sell your personal information to third parties. Instead, we focus on using your data to enhance your experience with our platform and provide more effective business consultation services.

• Provide and maintain our financial services platform
• Process your requests and communicate with you
• Improve our services based on usage patterns
• Send relevant business insights and updates (with your consent)
• Comply with legal obligations and protect against fraud

Information Sharing and Disclosure

We're selective about when and how we share your information. Generally, we only share data in specific circumstances that directly benefit you or when required by Australian law.

In some cases, we might share aggregated, non-personally identifiable information for research or industry analysis. This data cannot be traced back to individual users and helps improve financial services across the industry.

• With your explicit consent for specific purposes
• To comply with legal obligations or court orders
• With service providers under strict confidentiality agreements
• In connection with business transfers (with prior notice)
• To protect our rights or prevent fraud and abuse

Your Rights and Control

Under Australian Privacy Principles, you have significant control over your personal information. You can access, update, or request deletion of your data at any time through your account settings or by contacting us directly.

If you want to stop receiving communications from us, you can unsubscribe using the link in any email or update your preferences in your account. We'll respect your choices while ensuring we can still provide essential service updates.

• Access and review the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Ask us to delete your personal information (subject to legal requirements)
• Control your communication preferences and marketing consent
• Request a copy of your data in a portable format
• Lodge a complaint with the Australian Privacy Commissioner

Data Security and Protection

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our systems use industry-standard encryption and security protocols.

While we take security seriously, no method of transmission over the internet is 100% secure. We continuously monitor and update our security practices, but we also encourage you to use strong passwords and keep your account information secure.

• End-to-end encryption for sensitive financial data
• Regular security audits and vulnerability assessments
• Secure data centers with restricted physical access
• Multi-factor authentication options for enhanced protection
• Regular backup procedures and disaster recovery plans

Data Retention and International Transfers

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Generally, we keep account information for seven years after account closure, in line with Australian financial record-keeping requirements.

Some of our service providers may process data outside Australia, particularly for cloud storage and technical support. When this happens, we ensure these providers meet strict privacy standards equivalent to Australian law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These small files help us remember your preferences, analyze usage patterns, and provide personalized content.

You can control cookie settings through your browser, though disabling certain cookies might limit some platform functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).

• Essential cookies for platform functionality and security
• Analytics cookies to understand how you use our services
• Preference cookies to remember your settings and choices
• Marketing cookies to provide relevant content (with consent)

Updates to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.

We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the bottom of this policy indicates when it was last updated.